FAQs

This can be done in store or with our Customer Care team - to do this you will need the order number and order name.

When you have placed your order online you will receive an order confirmation email, this will have all the information you need. Please make sure to check junk mailbox if you have not received it within 2 hours.

Your delivery date is printed on your receipt or order confirmation, but you can track your order once you have received your dispatch email.

Click the link in the email to track your order. Our couriers will also email or text you on the day of delivery to let you know they’re on their way.

We're sorry if your item is damaged. Please contact our team at hello@littlebe.com , send them your full order details (Order number, post code and address) and they will be happy to help.

It is possible that some of the orders were on back order at the time you placed the order. We will from time to time dispatch the rest of the order and the other items will follow. If unsure please contact hello@littlebe.com

We deliver to Ireland, UK and mainland Europe currently.

Not to worry, our couriers will leave you a calling card or send you an email or text to let you know they’ve been.

Follow the instructions to arrange a day that’s more convenient for you. For smaller items they may leave your delivery with a neighbour or in a safe place on your property.

We are sorry that you have been sent an incorrect item, don’t worry, just call our Customer Care team and they will sort this out for you. hello@littlebe.com

You can return unused items to any of our stores, no matter if you bought it online.

Alternatively you can return your items to our Support Centre:

LittleBe 

205 Northwest Business Park 

Ballycoolin

Dublin 15 

Or we can arrange for our recommended courier to collect your items (charges apply). To arrange a collection please call our Customer Care team. No return charges will be incurred if a product has arrived damaged or faulty.

*Unfortunately, we are unable to pay for postage in this instance.

We offer a 28 day returns policy. You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.

This excludes items that have been personalised for you, any toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items

Deposit facility – In store we offer a deposit facility where you can pay 10% of your orders total and pay the rest of 28 days before your order delivery date.

Online orders – Full payment is required for online orders – payment taken at the time of purchase

PayPal - If you’re shopping online, you can use PayPal’s credit option at checkout when opting to pay via PayPal

We welcome payment by the following credit and debit cards in store, through our Customer Care team and on our website at littlebe.com: Visa, MasterCard, Maestro, Visa Electron and Laser (Republic of Ireland in store purchases only). Payment by PayPal, Apple Pay, Google Pay and Klarna is accepted online, on our website only.

Some stores situated in Shopping Centre’s and Retails Parks may also accept their own shopping Centre/retail park vouchers, please check with the individual store for clarification and T&C’s.

 

We're sorry to hear there is an issue with something you bought from LittleBe.

If you have a query about your product's warranty, please send us an email that includes your order number to hello@littlebe.com

You can visit one of our stores and book in for a car seat fitting service.

No problem; You can purchase most spare or replacement parts from us by emailing hello@littlbe.com.

They’ll check if the part is available and, if so, they’ll order it for you. Please send the product name, LOT/serial number and your proof of purchase ready (this can either be your store receipt or order confirmation email).